Returns & Exchanges
At Viasox, we stand behind the quality of our products and offer a 30-day satisfaction guarantee to ensure you find the perfect fit for your comfort needs. If you are not completely satisfied with your purchase, we make the return and exchange process simple and hassle-free.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging, ensuring they are unworn and in the same condition as when they arrived.
Print and Attach Label
Download and print the prepaid shipping label provided through the portal and securely attach it to the outside of your package.
Drop Off and Track
Hand your package to the designated shipping carrier; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing